2012年商務英語中級口語指導：退貨

　　A： Excuse me……
　　B： Yes， sir. How may I be of service？
　　A： I would like to return this item…… Are refunds allowed？
　　B： Certainly. The customer is always right， we are here to serve you. Is there a reason that you would like to return it？ Did you have problems with our product or services？
　　A： No， no…… It was just the wrong size. B： Would you be interested in an exchange as opposed to a refund？ I think I can help you to find the appropriate size. A： No. I would rather just return it. B： Sure， no problem. Do you happen to have the receipt？
　　A： Yeah， right here. B： Ok， just a moment， please. Here you are， I need you to sign here， please. And here is your refund. Is there anything else I can help you with？
　　A： No， thank you. B： You're welcome. Have a nice day！
　　打擾一下……
　　是的，先生，需要什么服務嗎？
　　我想把這個東西推掉……可以退款嗎？
　　當然可以。顧客總是對的，我們隨時為您服務。為什么要退掉？您對我們的產品和服務有什么問題嗎？
　　不，不是的……只是大小不合適。
　　那你想調換一下還是要退款？我想我能幫你找到合適的尺寸。
　　不用了。我還是想退掉。
　　當然可以，沒問題。你帶收據了嗎？
　　帶了，在這兒……
　　好的，請等一下。給您，請在這里簽字。這是你的退款。還有什么需要我幫忙的？
　　沒有了，謝謝你。
　　別客氣。祝你一天都開心！
　　refund：a sum of money that is paid back to you， especially because you paid too much or because you returned goods to a shop/store 退款；返還款；償還金額a tax refund 稅金退款to claim/demand/receive a refund 要求／接受退款If there is a delay of 12 hours or more， you will receive a full refund of the price of your trip. 如果耽擱達到或超過 12 小時，你會得到旅費全額退款。
　　as opposed to：used to make a contrast between two things （表示對比）而，相對于200 attended， as opposed to 300 the previous year. 出席的有 200 人，而前一年是 300 人。
　　This exercise develops suppleness as opposed to（= rather than）strength. 這項鍛煉不是增強力量，而是增強韌性的。
　　receipt：a piece of paper that shows that goods or services have been paid for 收據；收條 countable ~ （for sth）
　　Can I have a receipt， please？ 請給我開個收據，好嗎？
　　to make out（= write）a receipt 寫收據