保險(xiǎn)insurance
　　GLOBAL INSURANCE（ASIN）LTD.
　　5th Floor, 600 Xinshiji Boulevard, Pudong, Shanghai 200120
　　The People's Republic of China
　　Tel： （021） 5000000 Fax： （021） 5000001
　　24 November 200#
　　Miss. Liao Wen
　　Liaison Office
　　Ganjiang Potteries Ltd.
　　Shanghai Representative Office
　　444 Jingling Road #202
　　Dear Miss Liao：
　　I am sending the claims form you requested in your fax of 23 November 199- and we will consider the matter once we have full details.
　　I think I ought to point out that this is the fourth time you have claimed on a shipment. Thought I appreciate that your products are fragile, and that in each case the goods have been shipped clean, it would be in your interest to consider new methods of packing. I agree that the claims have been comparatively small, but in future you will have to ask your customers to hold consignments for our inspection to determine the cause of damage. I should also mention that further claims affect your premium when the policy is renewed.
　　Yours sincerely
　　Daniel Cooke
　　Greater China. Region