為了幫助考生系統的復習國際商務師課程 全面的了解國際商務師考試的相關重點，小編特編輯匯總了 2011年國際商務師相關資料 希望對您參加本次考試有所幫助！！

　　6.回復 感謝信

　　We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems. We are now in our fifty year of operation， and we receive many letters like your indicating a high level of customer satisfaction with our installation. We are pleased that our technical staff assisted you so capably. We would like you to know that it you need to contact us at any time in the future. Our engineers will be equally responsive to your request for assistance. If we can be of service to you again， please let us know. Thank you again for your very kind letter. 承蒙來信贊揚本公司提供的空調維修工程服務，欣喜不已。五年前開業至今，屢獲客戶來函嘉獎，本公司榮幸之至。欣悉貴公司識技術人員的服務，他日苛有任何需要，亦請與本公司聯絡，本公司定當提供優秀技師，竭誠效勞。在此謹再衷心感謝貴公司的贊賞，并請繼續保持聯絡。

　　7. 請客戶征詢其它公司

　　Thank you for your enquiry of 5 May concerning silk blouses. We regret to say that we do not manufacture clothing to your own designs to the highest European standards： Swan Textiles corporation The industrial zone Shekou We supply the factor with all their silk materials， I enclose a swatch of our stock materials for your examination. Should you desire any of these samples made up into finished products ， we can supply the swan factory with them. We hope that this will be of help to you and wish you every success in your business dealings. 謝謝5月5月日來函查詢關于紆綢罩衫的事宜。 本公司只生產紆綢布料，供應 紡織 品批發商和制造廠家，并沒有制造成衣，因而未能接受貴公司訂貨，謹致萬分歉意然而，本公司樂意推薦本地一家生產優質男裝的工廠，相信可按貴公司設計的款式制造符合歐洲最高標準的 服裝 ：蛇口工業區天鵝 紡織 品公司。 該廠的 絲綢 布料全由本公司供應，隨函了什樣本以供查閱，如貴公司認為適合，本公司樂意負責供應所需布料。愿上資料對貴公司有所幫助。 謹祝生意興隆，事事順達。

　　8. 改善服務

　　Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account .We know we made a mistake on your last order . Although we replaced it for you. we want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firm's particular specifications， packing requirements and marking instructions. I believe can service your company better and help you operations run more smoothly with this safeguard. Please contact us if there are any additional points you would like us to include. 感謝1月26日來信。對上月貴公司更換所需貨品，唯恐類似事件再發生，本公司生產、運輸和出口部經理已商議制訂更有效方法處理貴公司事務，并為此特別設計清單。 隨信奉上該清單，供貴公司今后訂貨之用。當中包括特殊規格、包裝要求和樗說明等欄目，相信此舉有助本公司提供更佳服務，促進雙方合作。如欲增設任何欄目于該清單上，懇求惠示。