職場英語每天十句 97

    1，20% of your customers will account for 80% of your sales.

    2，One study indicates that it is five to ten times more expensive to gain a new customer than it is to retain an existing one .

    3，Other studies show that increasing customer retention by just 1% can produce an 8% increase in profitability.

    4，When do you think computer databases are better at predicting customers‘comments and needs ？

    5，What information do you think it is acceptable for companies to keep on their databases and what information is not acceptable？

    6，Customer relationship management is a business strategy that helps a company integrate itself and forge a tight connection with the customer.

    7，The goal goes beyond simply satisfying customers.

    8，While providing customer service ，clever companies are also gathering data on their customers‘ buying habits and needs.

    9，This is not an easy understaking.

    10，To be customer-oriented ，organisations must excel at understanding their customers and providing them with improved goods and services.

    翻譯：1，20%的客戶占有公司80%的銷售額2，一個研究顯示開發一個新客戶比維護一個老客戶貴5-10倍。

    3，其他的研究顯示：客戶保持率提高1%，利潤率將會提高8% 4，你覺得什么時候計算機數據庫能更好的預測客戶的意見和需要？

    5，你覺得公司應該把什么樣的信息存入數據庫，而哪些不能？

    6，客戶關系管理是一個企業完善自我和締造和客戶緊密關系的方法。

    7，目標遠遠不不止僅僅讓客戶滿意。

    8，當提供客戶服務時，聰明的公司常常收集客戶購買習慣和需要的數據。

    9， 這不是一個簡單的任務。

    10，為了做到以人為本，公司需要能很好的理解他們的客戶并提供給他們完善的服務和商品。